The Customers section is your central registry of every individual (Pessoa Física — PF) and company (Pessoa Jurídica — PJ) that has registered through your white-label onboarding portal or been imported via spreadsheet upload or the API. Every record in this list is scoped to your tenant, and every action you take is written to the immutable audit log in real time.
Customer List
Navigate to Customers in the left sidebar to open the full registry. The list loads with the most recently submitted customers at the top. Use the toolbar to narrow down what you see:
- Status filter — show only customers in a specific stage:
rascunho, em_analise, aprovado, recusado, pendencia, or em_monitoramento.
- Type filter — show only PF (individuals) or PJ (companies).
- Date range — filter registrations submitted within a specific window.
- Search — find customers by full name or document number (CPF for PF, CNPJ for PJ).
Each row in the list shows the customer’s name, document type, registration date, and a color-coded status badge so you can scan compliance health at a glance without opening individual records.
Customer Statuses
Every customer moves through a defined status lifecycle. Understanding each status helps you prioritize your daily review work.
| Status | Meaning |
|---|
rascunho | Registration started but not yet submitted — the customer has not completed the onboarding form |
em_analise | Bureau checks are complete; the case is awaiting a compliance analyst decision |
aprovado | Compliance review passed — the customer is cleared for FX operations |
recusado | Compliance check failed — the customer cannot proceed with FX operations |
pendencia | The analyst has requested additional documents from the customer before making a decision |
em_monitoramento | Approved customer flagged for ongoing periodic monitoring |
Customer Profile
Click any customer in the list to open their full profile. The profile page consolidates everything your team needs to make a compliant, documented decision:
- Personal or company data — name, CPF or CNPJ, contact details, address, and all fields submitted during onboarding. PJ profiles also include the company’s legal representatives and economic group.
- Submitted documents — every file the customer uploaded (identity document, proof of address, selfie, articles of incorporation, etc.) with an in-page preview. You can download originals directly from this view.
- Bureau run history — a list of all verification runs executed for this customer. Each run entry shows the consolidated decision (
VALID, INVALID, NO_DATA, or ERROR), the risk band (high, medium, or low), and the timestamp. Expand any run to see the result for each individual data source.
- Terms acceptance log — a timestamped, append-only record of every version of the terms of use the customer has accepted, with IP address and user-agent metadata for LGPD compliance.
- Compliance timeline — the full chronological history of every event on this customer’s record, from the initial registration through every bureau run, analyst action, and status change.
Manual Actions
From the customer profile, you can take three compliance actions using the action buttons in the top-right area of the page:
- Approve — sets the customer’s status to
aprovado and clears them for FX operations.
- Reject — sets the status to
recusado and blocks the customer from proceeding.
- Request Additional Documents (Pendência) — sets the status to
pendencia and notifies the customer (if email notifications are configured in your tenant settings) to submit the specified missing documents.
Every action requires you to select or type a structured reason before confirming. This reason is recorded in the immutable audit log alongside your user identity, the timestamp, and the previous and new status. You cannot edit or delete audit log entries.
Adding a Customer Manually
To register a customer without going through the onboarding portal:
- Click Customers in the sidebar, then select New Customer in the top-right corner.
- Choose the customer type (PF or PJ).
- Enter the CPF or CNPJ, the customer’s full name, and their contact details.
- Save the record. From the customer profile that opens, you can trigger a bureau run immediately using the Run Bureau button.
Manual registrations are useful when migrating existing customer records from another system or when onboarding high-value clients directly through your commercial team.
The Customer Timeline at the bottom of every customer profile is your single source of truth for audit purposes. It shows every event in strict chronological order — documents uploaded, bureau runs triggered and completed, analyst decisions, and status transitions — along with the identity of the user who performed each action. When a regulator or internal auditor asks for a compliance history, this timeline is the record to reference.